Terms & Conditions

RETURNS & EXCHANGES

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tracey@thehareandthemoon.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tracey@thehareandthemoon.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

TREATMENTS & SERVICES
TERMS

By booking the Services of The Hare and the Moon Limited you are agreeing to be bound by the following Terms and Conditions of Use. You further certify that you are at least 16 years of age.

Liability Disclaimer

The Hare and the Moon makes no representation or warranty, express or implied, as to the information, content, materials, or services offered by their healers. By booking The Hare and the Moon's services, you explicitly acknowledge that all Tarot readings, treatments and advice arising therefrom are provided and intended for the sole purpose of entertainment.

Payment Policy

Spiritual Healing Treatments (In Person, Zoom/Online and Email Readings) :

1. Full payment is requited on confirmation of event booking

2. The healer and client will discuss and clarify all aspects of the event prior to the event so that expectations are clear and confirmed. After 5 minutes into the event if the client is unhappy with their appointment then it will be immediately stopped and a full refund will be processed.

3. Policy on lateness, cancellation and no-shows: 48-hour advance notice is required to cancel or reschedule appointments. If this advance notice is not given, your fee for the appointment will be forfeited. In the event you are late for your appointment this time will be deducted from your treatment.

4. Services Agreement: You will be remitting payment as a “Service”, not “Goods.” You’re not paying for a product. You’re paying for knowledge, experience, insights, foresights, and the healer's time.

Code of Ethics:

By enlisting the services of The Hare and the Moon, you are agreeing to the following Code of Ethics:

1. The purpose of The Hare and the Moon's spiritual healing treatments are to empower the client. There are no guaranteed results

2. The Hare and the Moon's healers will carry out your appointment to the best of their ability, will conduct the reading with honesty and openness, and if they have some issues with your treatment they will tell you that.

3. The Hare and the Moon's healers will keep everything a client says and everything that is revealed in a reading 100% confidential, unless the situation is possibly life-threatening.

4. The Hare and the Moon's treatments are non-judgmental, and we welcome clients of all cultures, religions, spiritual paths and sexual orientations.

5.The Hare and the Moon will not do a treatment to see what someone other than the client is doing or feeling, nor will they do a treatment for anyone under 18 years old.

6. The Hare and the Moon will strive to give clients positive direction and guidance, to help them to find practical and empowering courses of action.

7. The Hare and the Moon's healers will not give advice in areas for which they are not qualified. If the client needs a physician, psychologist, lawyer, financial advisor, accountant, or any other professional service for which the reader is not qualified, they will encourage them to seek such service from someone who is qualified in that area.

8. Our healers will constantly strive to improve their skills, and to always be learning and growing.

9. The intention when doing a treatment is to serve the best interests of the client and all concerned without causing harm or wishing to deceive.

10. The Hare and the Moon' reserves the right to refuse to do a treatment for a question that they feel they cannot answer, or one that goes against this Code of Ethics.

CLASS & WORKSHOP
TERMS & CONDITIONS

Please note that when you book a class or workshop you are agreeing to and are bound by our terms and conditions at the time of booking. We reserve the right to change these terms and conditions at any time. Any changes are effective as soon as they are published on our website. Please check the latest terms and conditions on our website.

Please also see our Workshop FAQs on our website

Payments:

Payment in full is required at the time of the booking. We do not accept provisional bookings.

Accessibility:

The class and workshop space is on the ground floor. Assistance will always be given to any attendee with mobility issues. Please let us know in advance if you will need extra space or help so we can ensure things are ready for you.

Workshop safety:

We take the safety of our customers very seriously and it is therefore paramount that you follow any joining instructions, and the class/workshop rules that are given to you on the day, at all times.

Risk Assessment:

All workshops are risk assessed – a copy of the risk assessment is available to view on request. Classes are only suitable for those over the age of 16.

Photography/Video:

You are welcome to take photos and/or video of your work in progress, tools or demonstrations for your personal use and future reference only. Please ask the permission of anyone in the class/workshop if you are going to take a photo/video them

Cancellation Policy:

If you book a workshop and need to cancel or transfer your ticket, you can do so within 48 hours of booking Refunds will be made using the same method of payment as used for the initial transaction.If you are booked on a workshop and do not attend on the day for any reason, no refund will be given. You are welcome to send someone in your place provided this is not part of a subscription/membership package. Please call us in advance to arrange this.

We also reserve the right to exclude any attendee whom we feel is unable to work safely, or may pose a risk to themselves or others, for reasons such as ill-health, alcohol or drugs. In such circumstances, no refund will be given.

Our workshop descriptions explain the content of the class, the level of previous experience required and any additional costs which may be incurred in attending the class, such as making extra items. Please ensure you fully understand the requirements before booking.

If we cancel a Workshop/Class:

In the unlikely event of us cancelling a workshop, we will try to rearrange the workshop to a future date. If you are unable to make this rescheduled date, we can move you to another date of your choice, transfer you to another workshop of equivalent value, credit you with a voucher to be used at another time, or give you a full refund.

We will give you as much notice as possible but cannot be held responsible for pre-booked travel and accommodation arrangements.

We also reserve the right to substitute to advertised teacher if required to run the class/workshop

MEMBERSHIP
TERMS & CONDITIONS

Subscriptions & Memberships

When you purchase a subscription or membership your payment details will be stored securely and you'll be charged for each of of the agreed terms

If you want to cancel or change your subscription, you can do it at any time after 3 charges of your subscription cycle.

See our returns policy for more details on returns and refunds.

For all memberships you will also receive a membership card to receive 10% discount off products (excluding treatments) at The Hare and the Moon shop (23 Church Street, Twickenham, TW1)

Dates of each workshop/event are published in advance on our website.

Tickets are non-transferable without prior consent and non-refundable if you are unable to attend the months event.

Memberships can only be canceled after 3 monthly payments

LOYALTY CARD
TERMS AND CONDITIONS

In Store Loyalty Card

Terms & Conditions

01:To collect stamps for a purchase, you must present the loyalty card at the till before you pay. If you do not have your loyalty card with you, you will not be able to claim your stamp(s).

02: Online or mail order purchases are excluded from the loyalty scheme.

03: You will receive 1 stamp for every crystal purchased. This is regardless of the price of the crystal. Crystal gift sets will count as one crystal and one stamp will be rewarded. Crystal jewellery is excluded

04: If you have collected stamps on a product that you return for a refund, you will need to present your loyalty card at the same time so that your stamp tally can be adjusted accordingly. If you receive a credit note for returned goods, this will not affect your stamps total.

05:Goods purchased with a credit note are not eligible for stamps.

06: Upon completing the card with 6 stamps you will earn a free £2.99 crystal. Upon completing the card with 12 stamps you will earn a free £3.99 crystal. Upon completing the card with 18 stamps you will earn a free £3.99 crystal. Upon completing the card with 24 stamps you will earn a free £4.99 crystal

07: Loyalty cards may not be combined to create a new stamp total.

08: We cannot replace lost, stolen or damaged Loyalty Cards.

9:We reserve the right to change or alter the terms and conditions of the scheme (including values). Any changes will be displayed in store and on our website.

10: We reserve the right to terminate or suspend the Loyalty scheme at any time. Details of any such termination or suspension will be displayed in store and on our website .

11: Our decision in the exercise or interpretation of any of the Terms & conditions shall be final and binding.

12: Any Loyalty Card which appears to be photocopied, counterfeit, illegible, stolen, defaced, damaged or tampered with will be invalid and retained by us.

13: The Loyalty Card has no cash value and may not be redeemed for cash.

14: We retain ownership at all times of Loyalty Cards.

15: The presentation of a Loyalty Card for a stamp amounts to acceptance of these Terms and to their respective interpretation.

The Hare and the Moon Limited reserves the right to withdraw or amend the terms of the Loyalty scheme outline above without prior notice or need for consent.

GIFT VOUCHER/EXPERIENCE
TERMS AND CONDITIONS

All gift vouchers and gift experiences are valid for 1 year after the date of purchase. Upon expiry of this term they will be void. This is unextendable

Gift vouchers and gift experiences are reedeemable in-store or online. Terms of purchase are applicable.

Discount codes are not applicable

Gift vouchers are only redeemable for products at The Hare and the Moon Limited and Gift experiences are only reedeemable for services, treatments, classes or workshops. Neither are transferable.

Available to purchase in email format (allow 24 hours) or posted (additional charges apply, UK only)