BACK OPEN - NORMAL TRADING HOURS APPLY

Shop Entry Policy and Covid Policy

 

CUSTOMER LIMIT AND SMALL CHILDREN POLICY

THE HARE AND THE MOON LIMITED RESERVES THE RIGHT TO REFUSE ENTRY, OR ASK CUSTOMERS TO LEAVE OUR PREMISES LOCATED AT 23 CHURCH STREET, TWICKENHAM, TW1 3NJ IN THE EVENT OF (BUT NOT LIMITED TO) THE FOLLOWING:

THE SHOP IS AT FULL CAPICITY.
A MEMBER OF STAFF FEELS THREATENED, INTIMIDATED OR UNSAFE DUE TO A CUSTOMER’S ACTIONS.
LARGE GROUPS ARE LIOTERING IN THE SHOP WITHOUT THE INTENTION TO PURCHASE.
CHILDREN UNDER THE AGE OF 11 ARE LEFT IN THE SHOP WITHOUT ADULT SUPERVISION.
GROUPS TAKING UP A LARGE AMOUNT OF SPACE IN THE SHOP WHICH STAFF DEEM TO BLOCKING CCTV FOOTAGE AND SPACE FOR OTHER CUSTOMERS.
THE SHOP’S PROPERTY IS NOT BEING DULY RESPECTED AND/OR HANDLED WITH CARE.

 

FUTHERMORE IMMEDIATE BANNING NOTICES ARE ISSUED TO THOSE WHO ARE CAUGHT STEALING PROPERTY FROM THE PREMISES.  AFTER THIS NOTICE HAS BEEN ISSUED IT WILL BE DEEMED AS TRESPASSING IN THE EVENT THAT THE SHOPLIFTER TRIES TO ENTER THE ABOVE-NAMED PREMISES AGAIN.

COVID-19 POLICY

FROM JANUARY 2022 FACE COVERINGS WILL NO LONGER BE A LEGAL REQUIREMENT IN SHOPS. WE WILL NO LONGER BE MAKING THEM MANDATORY TO VISIT US.

WE KINDLY ASK THAT ANYONE DISPLAYING SYMPTOMS OF COVID-19 NOT ENTER OUR SHOP PREMISES. THIS IS PRECAUTIONARY TO AVOID PASSING ON THE VIRUS TO OTHER STAFF AND CUSTOMERS.

OUR TEAM HAVE A FULL POLICY IN THEIR EMPLOYEE HANDBOOK REGARDING COVID-19 WHICH CAN BE MADE TO AVAILABLE TO THE PUBLIC UPON REQUEST. HOME TESTING KITS ARE AVAILABLE ON-SITE FOR OUR STAFF SHOULD THEY NEED THEM IN ACCORDANCE WITH OUR EMPLOYEE POLICY