Please note that when you book a class or workshop you are agreeing to and are bound by our terms and conditions at the time of booking. We reserve the right to change these terms and conditions at any time. Any changes are effective as soon as they are published on our website. Please check the latest terms and conditions on our website.

Please also see our Workshop FAQs on our website

Payments:

Payment in full is required at the time of the booking. We do not accept provisional bookings.

Accessibility:

The class and workshop space is on the ground floor. Assistance will always be given to any attendee with mobility issues. Please let us know in advance if you will need extra space or help so we can ensure things are ready for you.

Workshop safety:

We take the safety of our customers very seriously and it is therefore paramount that you follow any joining instructions, and the class/workshop rules that are given to you on the day, at all times.

Risk Assessment:

All workshops are risk assessed – a copy of the risk assessment is available to view on request. Classes are only suitable for those over the age of 16.

Photography/Video:

You are welcome to take photos and/or video of your work in progress, tools or demonstrations for your personal use and future reference only. Please ask the permission of anyone in the class/workshop if you are going to take a photo/video them

Cancellation Policy:

If you book a workshop and need to cancel or transfer your ticket, you can do so within 48 hours of booking Refunds will be made using the same method of payment as used for the initial transaction.If you are booked on a workshop and do not attend on the day for any reason, no refund will be given. You are welcome to send someone in your place provided this is not part of a subscription/membership package. Please call us in advance to arrange this.

We also reserve the right to exclude any attendee whom we feel is unable to work safely, or may pose a risk to themselves or others, for reasons such as ill-health, alcohol or drugs. In such circumstances, no refund will be given.

Our workshop descriptions explain the content of the class, the level of previous experience required and any additional costs which may be incurred in attending the class, such as making extra items. Please ensure you fully understand the requirements before booking.

If we cancel a Workshop/Class:

In the unlikely event of us cancelling a workshop, we will try to rearrange the workshop to a future date. If you are unable to make this rescheduled date, we can move you to another date of your choice, transfer you to another workshop of equivalent value, credit you with a voucher to be used at another time, or give you a full refund.

We will give you as much notice as possible but cannot be held responsible for pre-booked travel and accommodation arrangements.

We also reserve the right to substitute to advertised teacher if required to run the class/workshop